We carefully inspect all products before shipment to ensure they meet our quality standards.

For B2B orders, returns or exchanges are accepted only under the following conditions:

• The product has a confirmed quality defect before use.
  
• The product received is different from the confirmed order.
  
• The issue is reported within 7 days after receiving the goods.
  
• Clear photos, videos, order details, and problem descriptions are provided.
  

Products cannot be returned or exchanged if:

• The product has been damaged by incorrect use, improper storage, modification, or unauthorized repair.
  
• The product packaging, accessories, or labels are missing due to customer handling.
  
• The product is a customized OEM/ODM order and has no confirmed quality issue.
  
• The issue is caused by logistics handling after delivery confirmation.
  

Once the issue is confirmed, we will provide a reasonable solution, including replacement parts, product replacement, repair support, or other after-sales arrangements based on the actual situation.

We provide warranty support for qualified products supplied by Shenzhen Skyward Technology Co.,Ltd.

The standard warranty period is generally 12 months from the date of shipment, unless otherwise agreed in the order contract or invoice.

The warranty covers:

• Product function failure caused by manufacturing defects.
  
• Hardware issues confirmed by our technical team.
  
• Quality problems under normal use conditions.
  

The warranty does not cover:

• Damage caused by misuse, dropping, water damage, incorrect charging, or improper operation.
  
• Damage caused by unauthorized disassembly, modification, or repair.
  
• Normal wear and tear, scratches, cosmetic damage, or packaging damage.
  
• Problems caused by third-party accessories, software changes, or improper storage.
  

For warranty claims, customers should provide order information, photos or videos of the issue, and a clear description of the problem. After confirmation, we will offer repair guidance, replacement parts, product replacement, or other reasonable support.

We support flexible OEM and ODM cooperation for global B2B customers.

Customization options may include:

• Logo printing or laser engraving
  
• Packaging design and packaging customization
  
• Product color or appearance adjustment
  
• Software language support
  
• User manual customization
  
• Function adjustment based on project requirements
  
• Market-specific product solutions
  

Before mass production, all customization details must be confirmed by both parties, including design files, product specifications, packaging details, quantity, delivery time, and payment terms.

Please note:

• Customized products are produced according to confirmed customer requirements.
  
• Once production starts, customized orders generally cannot be cancelled or returned without confirmed quality issues.
  
• Any changes after confirmation may affect cost, production time, and delivery schedule.
  
• Sample confirmation is recommended before bulk production.
  

Our team will work closely with customers to ensure that customized products meet market and brand requirements.

We support international shipping for samples, small orders, and bulk orders.

Available shipping methods may include:

• Express delivery such as DHL, FedEx, UPS, or other courier services
  
• Air freight
  
• Sea freight
  
• Customer-appointed freight forwarder
  
• Shipment from China to the customer’s destination country or warehouse
  

Shipping time depends on order quantity, product availability, customization requirements, destination country, and logistics method.

Before shipment, we will confirm:

• Product quantity
  
• Packing details
  
• Shipping method
  
• Delivery address
  
• Required shipping documents
  
• Freight cost and delivery arrangement
  

Please note:

• Import duties, taxes, customs clearance fees, and local charges are usually the responsibility of the buyer.
  
• Delivery time may be affected by customs inspection, holidays, weather, or logistics delays.
  
• Customers should check the goods after receiving them and report any shipping damage or missing items as soon as possible.